Use of Phone and Mail Systems Wilkinson/Ace telephones are for business purposes only. Employee personal incoming or outgoing calls should be limited to break or lunch times only. The only exception is in cases of emergency. Use of company telephones for personal long-distance calls is not permitted. Employees may be required to reimburse Wilkinson/Ace for any charges resulting from their personal use of the telephone. The use of Wilkinson/Ace-paid postage for personal correspondence is not permitted. To ensure effective telephone communications, employees should always use the approved greeting and speak in a courteous and professional manner. Please confirm information received from the caller, and hang up only after the caller has done so. Policy No. 504